Frequently Asked Questions

Answers to common plumbing and electrical queries in Illawarra & South Coast NSW

General Questions

Q: What areas do you service?
A: We service all Illawarra suburbs including Wollongong, Shellharbour, Kiama, Dapto, Warilla, Albion Park, Thirroul, Corrimal, Port Kembla, and surrounding areas.
A: Yes! We provide 24/7 emergency plumbing and electrical services, 365 days a year, even on public holidays and weekends.
A: Absolutely. All our plumbers and electricians are fully licensed, insured, and experienced professionals who comply with all Australian standards.
A: Yes, we offer free, no-obligation quotes for all non-emergency work. For emergency callouts, we provide clear, upfront pricing before commencing work.
A: Yes, we stand behind our work with comprehensive warranties on both labour and parts.

Plumbing Questions

Q: How quickly can you respond to a plumbing emergency?
A: We aim to reach you typically within the hour for genuine emergencies. Response times may vary depending on your location and current demand.
A: Burst pipes, sewage backups, major leaks, gas leaks, no water supply, and overflowing toilets all require immediate attention.
A: Absolutely. We install, repair, and service all types of hot water systems including electric, gas, solar, and heat pump systems.
A: Yes, we provide complete plumbing services for renovations, extensions, and new builds including bathroom and kitchen installations.

Electrical Questions

Q: How quickly can you respond to an electrical emergency?
A: Electrical emergencies are potentially life-threatening, so we prioritise these callouts and typically arrive within the hour.
A: Power loss, sparking outlets, burning smells, exposed wiring, electrical shocks, smoking fittings, and storm damage all require immediate attention.
A: Yes! Switchboard upgrades are one of our specialities. Modern switchboards with safety switches (RCDs) are essential and required by current regulations
A: Absolutely. Safety switches (RCDs) are life-saving devices that we strongly recommend for all properties and can install on all circuits.

Booking & Pricing

Q: How do I book a service?

 A: Simply give us a call on 0423777559 or send us an enquiry through our website booking form to arrange a convenient time.

A: Absolutely. We provide clear quotes before starting any work, even in emergency situations. You’ll never receive unexpected surprises on your invoice.

Still have questions? Give Jones and Co Services a call on 0423777559, and our friendly team will be happy to help!